How the order is decided
Files are merged in the order you add them, and the pages inside each file keep their own order. A cover sheet, when you include one, becomes the first page. So the fastest way to get the order right is to add the files in the right sequence in the first place.
Fix it in the composer
Before anything is dialled, faxB2B shows every page. There you can drag a page to a new position, rotate it in quarter turns, and remove a page you do not want to send. You can also add typed text or a drawn signature to a page. Nothing is sent until you confirm.
A four-point check
- First page. Cover sheet, or the page the recipient expects?
- Orientation. Every page upright; a landscape table is fine, a sideways portrait page is not.
- Completeness. Back sides of double-sided pages present, no page sent twice.
- Page count. The number on the cover sheet matches the number in the preview, cover sheet included.
What recipients complain about
Common mistakes to check for include a missing back page, a signature page separated from its agreement, a sideways page and a page count that does not match the received document. All four are caught by the check above.
If the order is already wrong
You cannot change a fax that has gone out. Send a short second fax with a cover sheet that says which pages are replaced, rather than resending the whole document and leaving the recipient to work out which stack is current. Our guide on resending covers the mechanics.