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Sending a faxFile types, cover sheets, statuses, retries and receipts.Receiving & numbersChoosing a number, porting an existing one, the inbox.Billing & plansThe trial, seats, pages, invoices and cancelling.Account & sign-inSign-in codes, two-factor, devices and changing email.Security & privacyEncryption, virus scanning, isolation between teams.Teams & rolesInviting people, roles, seats and the shared inbox.
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Sending a fax
Which files can I send?
PDF, PNG and JPEG, up to 5 files of 5 MB each and 20 pages per fax. Files are merged in the order you add them.
How do I add a cover sheet?
In Send fax, fill in the cover sheet fields and tick “Include the cover sheet”. It becomes the first page.
What do the statuses mean?
Queued — accepted and waiting for a line. Sending — the call is in progress. Delivered — the receiving machine confirmed every page. Failed — the reason is on the record.
How do I retry a failed fax?
Open the fax in Sent and choose “Retry”. The retry is linked to the original so the history stays together.
Receiving & numbers
How do I get a fax number?
Open Numbers in the console, search by country and area, and choose one. Incoming faxes to it arrive in your inbox as PDFs.
Can I keep my existing fax number?
Most numbers can be moved (ported). Start a porting request under Numbers; you will be asked for details from your current provider. It usually takes one to three weeks.
Can I pause receiving?
Yes — pause a number in Numbers and resume it at any time.
Billing & plans
How does pricing work?
You pay per seat; each seat includes pages every month and extra pages are charged individually. See the pricing page.
Can I cancel?
Yes, the owner of the organization can cancel at any time from Billing.
Account & sign-in
How do I sign in?
Enter your email on the sign-in page and type the six-digit code we send you. Codes expire after 10 minutes.
Why do I need an authenticator app?
Team workspaces require two-factor sign-in. Scan the QR code with any authenticator app and keep the recovery codes somewhere safe.
I lost my phone with the authenticator app
Use one of your recovery codes to sign in, then set up the app again from the account menu.
How do I sign out other devices?
Open Security in the console to see every signed-in device and end any session.
Security & privacy
Where are my documents stored?
Documents are stored encrypted, with a separate key for each organization. See the security overview for details.
Do you scan uploads?
Yes. Every upload is virus-scanned before it is processed; if the scanner is unavailable, the file waits instead of skipping the check.
Teams & roles
How do I invite someone?
Owners invite people from Team by email. The invited person signs in, sets up two-factor and enters the invitation code.
What can members do?
Members send and receive faxes. Admins also manage people and numbers; owners also manage billing.
Still stuck?
Write to us and a person will reply. Please don't include fax contents or recipient numbers in an ordinary support email.